Third Party Service Providers

Personal information that we collect

​"Personal information" is the information that identifies you as an individual or relates to an identifiable person, including:

• Name

• Postal address(s)

• Telephone or mobile number

• Email address(s)

• Credit and debit card number(s) and related information

• Social media account(s) ID

• Passport number

• Number assigned by a transportation agency, such as a Transportation Security Administration Known Traveler Number

• Any other information you provide when you communicate or book travel with us, as well as information about your booking(s)

• Demographic information

• Analytical/Advertising Data (such as where tethered to a user/device ID)

• Inferences about you

If you submit any Personal Information relating to other people to us or to our service providers in connection with the services, you represent that you have the authority to do so and to permit us to use the information in accordance with our Privacy Policy.

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How we collect your personal information

We and other third parties may collect your personal information in multiple ways, including:

• Through our services: We may collect your personal information through our services (e.g., when you provide it to us or where such information is collected automatically), such as when you make a booking, register for a promotion, or provide a preferred means of communication or special travel requests

• Offline: We may collect your personal information from you offline, when you contact us through phone, email and/or chat platform

• From other sources: We may receive your personal information from other sources, for instance, public databases, marketing partners, social media platforms (including from people with whom you are friends or otherwise connected), and other third parties, to the extent as permitted by the applicable law(s)

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Analytical/Advertising Data

We and our third-party partners may automatically collect and/or process the personal information that you provide to us and the information about your device and the use of our services. The type of information may include the following:

• Browser and device information (e.g., IP address, device or other digital user IDs, browser or device type and version, other user agent string data, geolocation related information)

• Service(s) usage related data (the path taken to, through, or when exiting our services (website or this party interfaces), what page you are on or have visited, the link(s) clicked, video(s) or any other content viewed, email open rates, mouse movements, scrolls, clicks, keystroke activity, browsing, search, or the purchasing behavior, chat platform usage

• The data associated with your view of, or clicks on, advertisements served on our services, cookie IDs or other digital or proprietary IDs (e.g., iOS IDFA, Google AAID) assigned to such device, the types of information described above, purchases or other conversions in relation to ads served on other properties, hashed emails or phone numbers

In some cases, the above may not be by itself considered as “personal information” under the applicable law(s) and we will use such data as suitable, subject to the applicable law(s). However, we may combine the analytical/advertising data with your personal information and then treat the integrated information as your personal information, subject to this Privacy Policy.

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How we collect the Analytical/Advertising Data

We and our third party service providers may collect the analytical/advertising data in a variety of ways, such as:

• Through the browser or device: Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (e.g., Windows or Mac), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version, and the name and version of the services you are using

• Through the use of the websites or social media platforms: When you download and use a social media app or website, we and our third party service providers may track and collect the usage data, such as the date and time on your device that accesses our servers, and what information and files have been downloaded to or from the website based on your device

• Through cookies: Cookies are pieces of information that are stored directly in your computer that you are using. Generally, cookies allow us to collect or read information such as browser type, time spent on the website, user identifiers, pages visited, language preferences, and other anonymous traffic data. Please read our Cookie Policy for more information

• Through IP address: An IP address is a number that is automatically assigned to the computer that you are using by your internet service provider. An IP address may be identified and logged automatically in our server log files whenever a user accesses our website, along with the time of the visit and the pages that were visited. We may also derive your approximate location from your IP address

• Through physical location: We may collect the physical location of your device by, for example, using satellite, cell phone tower, or WiFi signals. We may use your device's physical location to provide you with personalized location based services and content. We may also share your device's physical location with our marketing partners to enable them to provide you with geographically targeted advertising or as a part of the targeted advertising, more generally. You may be permitted to allow or deny such uses or sharing of your device's location, through your device settings. If you do, we and/or our marketing partners will not be able to provide you with the appropriate personalized services and content

• Through aggregating information: Aggregated personal information does not personally identify you or any other user of our website and/or social media platforms (for example, we may aggregate the personal information to calculate the percentage of our users who have a particular telephone dialing code)

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How we use your personal information

We may use personal information:

• To complete and fulfill your booking or purchase, process your payment, communicate with you regarding your booking or purchase, and provide you with the related customer service. We use passport information for the purpose of travel bookings only

• To respond to your inquiries and fulfill your requests, such as to send you newsletters

• To send administrative information to you, such as information regarding the website and changes to our terms, conditions, and policies

• To send you marketing communications that may be of interest to you. Present offers especially tailored for you, or to personalize your experience across our website

• To facilitate social sharing 

• To allow you to send messages to another person through the website and/or social media platforms. By using this functionality, you are acknowledging the fact that you have the right to provide us with your friend’s name and email address

• For data analysis, crash or other error remediation and prevention (e.g., “bug” fixes), audits, fraud monitoring and prevention, developing, enhancing, improving, or modifying our website and/or social media platforms, identifying usage trends, delivering and determining the effectiveness of our promotional campaigns (e.g., ads on our or third-party platforms, marketing emails, and measuring effectiveness and attribution in relation), and operating and expanding our business activities

• As we believe to be necessary or appropriate: (a) under the applicable law(s), including laws outside your state or country of residence; (b) to comply with the legal process(s) and to prevent, detect, suppress abuse, fraud, and/or criminal activity; (c) to respond to the requests from public and government authorities and self-regulatory organizations, including public and government authorities and self-regulatory organizations outside your state or country of residence; (d) to enforce our terms and conditions; (e) to protect our operations, assets, or interests or those of any of our affiliates; (f) to protect our rights, privacy, cyber-security, safety, property, or that of our affiliates, you, and/or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain

• To aggregate such information that is no longer personal and thus be able to use it for any purpose subject to the applicable law(s)

• As otherwise disclosed to you upon notice or with your consent

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How Personal Information May Be Disclosed

Your Personal Information may be disclosed or transferred to the following entities. With the exception of our corporate affiliates and service providers, these entities are not controlled by us and Personal Information disclosed to them is subject to the applicable entity's privacy policy and security practices. Therefore, we encourage you to review the privacy policies of any entity whose products or services you purchase using the Services:

• To our corporate affiliates, parent companies, subsidiaries, joint ventures, or other companies under common control with us worldwide for the purposes described in this Privacy Policy. Fareportal Inc. is responsible for the management of the jointly-used Personal Information.

• To our third-party travel-related suppliers, such as airlines, hotels, and car rental companies, so that they may provide the products and services that you book or purchase using the Services.

• To other travel-related companies with whom we partner to provide a portion of the Services, such as airline consolidators or aggregators, other travel agencies providing access to their travel-related inventory via the Services, and travel insurance providers.

• To our business partners, whose products or services may be offered on the Services (such as via advertisements), who may display ads on their own services, who referred you to the Services from another website or online service, or to whose website or online service the Services link. We encourage you to review the privacy policy of each such website or online service.

• To our third-party service providers who provide services such as website hosting, data analysis, advertising technology services, payment processing, order fulfillment, information technology and related infrastructure provision, customer service, email delivery, auditing, and other services. The information we provide to third parties service providers is subject to confidentiality obligations and is intended to be used solely for the purpose(s) permitted thereby.

• To third-party sponsors or operators of surveys, sweepstakes, contests, and similar promotions.

• To identify you to anyone to whom you send messages through the Services. You may also choose to disclose your Personal Information on message boards, chat, profile pages, blogs, and other services to which you are able to post information and materials. Please note that any information you post or disclose through these services will become public and may be available to other users and the general public. We urge you to be very careful when deciding to disclose any information on the Services.

• Subject to your social media account settings, to your friends associated with your social media account, to other website users, and to your social media account provider, in connection with your social sharing activity, such as if you connect your social media account to your Services account or log into your Services account from your social media account. By connecting your Services account and your social media account, you authorize us to share information with your social media account provider, and you understand that the use of the information we share will be governed by the social media site’s privacy policy. If you do not want your Personal Information shared with other users or with your social media account provider, please do not connect your social media account with your Services account, and do not participate in social sharing on the Services.

• In the event of a merger, reorganization, dissolution, or similar corporate event, or the sale of all or substantially all of our assets, we expect that the information that we have collected, including Personal Information, would be transferred to the surviving entity in a merger or the acquiring entity. All such transfers shall be subject to our commitments with respect to the privacy and confidentiality of such Personal Information as set forth in our Privacy Policy.

• As we believe to be necessary or appropriate: (a) under applicable law, including laws outside your state or country of residence; (b) to comply with legal process and to prevent, detect, or suppress abuse, fraud, or criminal activity; (c) to respond to requests from public and government authorities and self-regulatory organizations, including public and government authorities and self-regulatory organizations outside your state or country of residence; (d) to enforce our terms and conditions; (e) to protect our operations, assets, or interests or those of any of our affiliates; (f) to protect our rights, privacy, safety, or property, or that of our affiliates, you, or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.